Investing in Growth: Microsoft Brings AI Agents to Dynamics 365 Platform
Source: Äri-IT Spring 2025
Author: Ralf-Stiven Viru, Project Manager, BCS Itera
When the world’s largest tech companies are investing billions in artificial intelligence, it inevitably begs the question: why?
Microsoft’s latest breakthrough is transforming business management software into an intelligent business partner, offering companies unprecedented opportunities.
The AI Agent: A Tireless and Smart Business Partner
An AI agent is more than just a chatbot. It works around the clock, never tires or forgets, and continuously learns new skills. It can analyze, adapt, and drive processes to their end goal, making business operations more efficient and precise. It’s no wonder that 60% of large U.S. companies have already invested in Microsoft Copilot. But what do these numbers really mean, and how can Estonian companies benefit?
Revolution or Just Beautiful Marketing Videos?
Microsoft has developed 10 agents to support critical business functions, including sales, customer service, finance, marketing, and supply chain planning. Additionally, companies can create their own custom agents by integrating the necessary data and workflows on the Dynamics 365 platform.
Let’s look at three practical use cases where AI agents have already proven their value.
- Boosting Sales. Traditionally, sales managers spend hours on data analysis and report generation. The AI sales agent automates this process, monitoring real-time sales results, identifying promising opportunities, and directing the team’s attention to the most valuable deals.
- Optimizing the Supply Chain. In today’s global economy, a small disruption in the supply chain can cause a domino effect. The supply chain agent acts as a digital guardian, monitoring processes 24/7, proactively preventing problems, and automatically responding to delays. The result? Supply chain disruptions are reduced by 15% and manual workload by 30%.
- Automating Customer Service. Microsoft’s studies show that AI agents accelerate the resolution of customer inquiries by 12% and increase response accuracy by 42%. Furthermore, they ensure consistent service quality, regardless of the time of day or day of the week.
Security: A Key Factor in the European Context
European companies must adhere to strict data protection regulations. Microsoft’s security framework ensures that:
- All AI solutions comply with the EU’s General Data Protection Regulation (GDPR).
- Data processing can be audited and monitored.
- Data is stored on European servers, guaranteeing the highest level of security and transparency.
Microsoft Is Bringing AI to Your Business
Microsoft invests over $10 billion annually in AI development, highlighting the technology’s strategic importance. Companies that invest in the Dynamics 365 platform today gain access to:
- Continuously evolving AI capabilities.
- Automatic updates and enhancements.
- Fully integrated solutions across the entire Microsoft ecosystem.
Maximum ROI Starts with AI Collaboration
The collaboration between AI and humans yields multiple benefits:
- More Accurate Decisions. It reduces human error and improves the quality of data analysis.
- Time Savings. Automating routine tasks frees up resources for strategic activities.
- More Efficient Business Processes. It enhances pattern recognition and proactive problem-solving, leading to better business outcomes.
What’s the Takeaway?
Microsoft’s AI agents are constantly evolving, adapting to business needs while keeping human control over critical decisions. The Dynamics 365 platform, with its AI agents, makes business processes more effective, precise, and profitable. The question is no longer whether to invest, but when and how to do it most intelligently.