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We deliver ERP, HRM, CRM and BI solutions that create competitive advantages

CRM

Macro-Relationships with Clients Aren’t Built Overnight: How a Great CRM Solution Ensures They Last for Years

Source: Äri-IT Autumn 2025 Author: Irina Kruuda, CRM Consultant at BCS Itera   Every small detail—be it a pre-meeting reminder, sending an invoice in the client’s preferred format, or knowing they prefer morning calls—might seem insignificant, but it creates the feeling for the client that their needs are considered.   Does Client Trust Develop Quickly? […]

Management

Crusades in Large-Scale Projects… And How to Avoid a Brawl in Latvia

Source: Äri-IT Autumn 2019 Authors: Marek Maido, Marketing Manager at BCS Itera, and Kristina Ilves, Head of Quality and Methodology at BCS Itera   Just as every family has its own customs and traditions, so too do companies have their internal culture and rules (or lack thereof). Add national cultural peculiarities to the equation, and […]

BI

Why Your Company Needs a Business Intelligence Solution or Smart Management?

Source: Äri-IT Autumn 2025 Author: Tarvo Tikand, Head of BI Field, BCS Itera   The quality of information-based business decisions significantly depends on the methodology and level of information acquisition, ranging from detailed data to the highest level of analysis-driven conclusions.   It can be stated with full conviction that most business decisions within a […]

HRM

Employee Contract Management in Educational Institutions

Source: Äri-IT Spring 2020 Authors: Merilin Kaselaid and Triinu Pommer, BCS Itera HRM Product Managers   No matter the industry, every company needs a suitable solution for managing its workforce, contracts, and payroll.   While most Estonian companies employ people on standard open-ended, fixed-term, or civil law contracts, there are exceptions. Universities and the education […]

ERP

Investing in Growth: Microsoft Brings AI Agents to Dynamics 365 Platform

Source: Äri-IT Spring 2025 Author: Ralf-Stiven Viru, Project Manager, BCS Itera   When the world’s largest tech companies are investing billions in artificial intelligence, it inevitably begs the question: why?   Microsoft’s latest breakthrough is transforming business management software into an intelligent business partner, offering companies unprecedented opportunities.   The AI Agent: A Tireless and […]

Business Services ERP

Asset Management: From Traditional to a Digital Business

Source: Äri-IT Spring 2025 Authors: Külli Rebane, BCS Itera Business Manager, and Erol Kunman, BCS Itera ERP Consultant   At first glance, the service industry and asset management might seem simple. You grab a cloth and a bucket, spare parts, or a screwdriver and get to work. In reality, it’s far more complex.   A […]
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Customer Stories:

ALL TESTIMONIALS

HellermannTyton

Local Team, Global Vision: Business Central Brings Transparency and Growth to Höhle

Printall

Printall Elevates HR and Payroll with HRM4Batics Solution

Kapitel

Data-Driven Management in the Real Estate Business Must Take a Long-Term View

Ramirent

Ramirent: Data-Driven Approach and Robust Analytics Streamline Management

Stockmann

Stockmann’s HR Director: Changes Always Make My Eyes Sparkle

Filter

Filter: Only a top-tier customer management program will improve service levels.

EfTEN Capital

EfTEN’s CFO: Transparent Invoice Management Is Essential Today

Multivac

How Multivac Implemented New Business Software in Four Countries in Seven Months

Premia

Software change must be timed and well-planned
All Customer Stories
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